Privacy Policy

Last Updated: May 7, 2025

At Aser Food, a product by Aser Technologies Kenya, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account information (name, email address, phone number, delivery address)
• Profile information and preferences
• Order details and history
• Payment information (processed through secure payment processors)
• Communications with our customer support team
• Feedback, reviews, and survey responses

1.2 Information Collected Automatically

When you use our platform, we automatically collect certain information, including:

• Device information (type, operating system, browser)
• IP address and location data
• Usage data (pages visited, actions taken, time spent)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for various purposes, including to:

• Provide, maintain, and improve our services
• Process and fulfill your orders
• Facilitate delivery services
• Communicate with you about orders, promotions, and updates
• Personalize your experience and provide recommendations
• Monitor and analyze usage patterns and trends
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

3. Information Sharing and Disclosure

We may share your information with:

• Restaurant partners (to fulfill your orders)
• Delivery partners (to coordinate delivery services)
• Service providers (payment processors, analytics providers, customer support tools)
• Professional advisors (lawyers, accountants, auditors)
• Legal authorities (when required by law or to protect our rights and safety)

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no electronic transmission or storage system is 100% secure, and we cannot guarantee absolute security of your data.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to certain processing activities
• Data portability
• Withdrawal of consent

To exercise these rights, please contact us using the information provided at the end of this policy.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We will ensure appropriate safeguards are in place to protect your information when it is transferred internationally.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our platform with a new effective date. Your continued use of our platform after such modifications constitutes your acceptance of the updated policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@aserfood.com

Address: Aser Technologies Kenya, Nairobi, Kenya